That Bearded IT Guy

The practical side of IT, built, broken, and fixed.

I’m That Bearded IT Guy. I work across Microsoft 365, Intune, Entra ID and day-to-day IT support, with a focus on understanding what is actually happening rather than just treating the symptom.

This site is where I document the things I work on, the projects I build, the things I’m learning and the lessons that come from working in IT.

Recent

Field Note

A Control Nobody Checks Is Just an Assumption

25 October 2026·5 mins

Information Security IT Support Continual Improvement

Two small things that weren’t broken, and why ‘it’s automated’ isn’t the same as knowing it works.

Field Note

Sometimes Improving a Process Means Removing Things

2 September 2026·5 mins

JML Service Management Continual Improvement

Why sometimes the best way to improve an IT process is to remove the things that only add unnecessary complexity.

Project Log

Building This Website With Hugo and Blowfish

30 August 2026·8 mins

Hugo Web Development Self-Hosting

How I planned, built and published this site using Hugo, the Blowfish theme, GitHub and Hostinger, with a full follow-along guide to set up the same auto-deploying pipeline yourself.

Field Note

From Fixing Problems to Asking Why They Keep Happening

28 August 2026·5 mins

IT Support Service Management Continual Improvement

How my thinking has developed from fixing individual issues to looking at the service around them.

Field Note

What I Actually Took Away From ITIL v5

23 August 2026·8 mins

ITIL Service Management Learning

The parts of ITIL v5 that have actually changed how I think about my day-to-day work.

Field Note

Why I'm Interested in ISO 27001

18 August 2026·6 mins

ISO 27001 Information Security Learning

Why information security and ISO 27001 have become areas I’m genuinely interested in learning about.

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